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800.618.2218

Customer Service

Customer Service Agent Customer Service Logo

Orders and Delivery Assistance: 1-800-618-2218
Email: customerservice@bestpricedfurniture.com

Customer service representatives are available
Monday - Friday
9:00AM to 5:00 PM PST.

Frequently Asked Questions

General

What are your office hours and phone number?

We are open from 9:00AM - 5:00PM (PST) Monday through Friday. Our phone number is 1-800-618-2218

What is your fax number?

Our fax number is 1-310-694-9121

How do I receive information about new products?

Join our email list and you will be informed of new products, specials, and other timely information. Sign up for our mailing list.

Do you have a showroom or store?

To provide you with the lowest prices online we do not maintain a showroom or a store.

Can you match or beat a competitor's price?

Best Priced Furniture.com will not be undersold! Please email customerservice@bestpricedfurniture.com the competitor's website link showing the total price (product plus shipping costs) and if possible we will try to match or even beat the price.

How can I contact the manufacturers for assistance?

If you have defective or missing parts, lost the assembly sheet, or need assembly assistance, please contact the manufacturers directly. When calling please be prepared to provide the model number, revision level (if indicated), part number or letter, and have the instruction sheet handy (if available). Helpful information is often provided on the manufacturer's websites. Some sites offer parts ordering. If you still need help please contact Best Priced Furniture.com by email customerservice@bestpricedfurniture.com or call us toll-free at 1-800-618-2218.

OFM, Inc. 1-800-520-7471
Powell Company1-800-622-4456
Southern Enterprises, Inc. 1-800-633-5096

Returns and Cancellations

What is the return policy?

Please be careful when selecting products as items from certain manufacturers may not be returned (listed below). Closeout, discontinued, custom made, special order, and surplus merchandise may not be returned.


If you need to return a product that is eligible for return, you must do so within 5 days of the delivery date. A 20% restocking fee will be charged on eligible returns. Delivery charges are nonrefundable. Freight charges for returning the item(s) are your responsibility. For orders shipped under "Free Shipping" we will charge you the actual outbound and inbound freight charges. Please contact customer service for a Return Merchandise Authorization (RMA) number before returning the item and instructions. The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, new and unused, and in the original packaging. We cannot accept returns on assembled merchandise. Please provide us with the tracking numbers for your returned item(s). It is your responsibility to properly prepare the return and insure it with the RMA number clearly labeled on the carton(s). Under no circumstances are returns allowed to be sent back to the office of Best Priced Furniture.com, Inc.


Custom made or special orders in which fabrics, finishes, colors, size or other specific options may not be returned. Bedding products such as mattresses, linens, and comforters may not be returned. Products shipped from Canadian manufacturers may not be returned. Products from the following manufacturers may not be returned under any circumstances; Dalyn Rug, Fashion Bed Group, Trica, Bestar, Azura, Homelegance, Home Styles, International Concepts, Mele, Tempo, Cramco, South Shore Furniture, Prepac, Createch, Elliott Designs, Legends, General Furniture Designs and Whitewood.

If I returned my order and I paid by credit card, what happens next?

After we have confirmed with our suppliers that they have received returned items and approve its condition we will issue a credit. It may take one or two billing cycles for a refund to appear on your credit card statement. Please remember that you are responsible for the cost of shipping when you return items and the 20% restocking fee.

How do I cancel an order?

Please call customer service at 1-800-618-2218 to submit a request to cancel an order. You may also send your request by email to customerservice@bestpricedfurniture.com however please provide your full name, order number, and the item number(s) that you want to cancel. Important: you must receive confirmation from Best Priced Furniture that we have cancelled your order. Simply requesting cancellation does not necessarily mean that we have been able to cancel your order. If your order has not been shipped or manufactured, there is no cancellation fee. Please note that special orders and custom orders may not be cancelled. If your order has already been shipped then cancellation is not possible. Our customer service representative must approve cancellation requests.

What should I do if my shipment is damaged?

Although our products are carefully packaged sometimes there are cases in which the shipment becomes damaged. If upon receipt of the shipment there is obvious damage, please refuse delivery and immediately notify customer service by email at customerservice@bestpricedfurniture.com or call 1-800-618-2218. In the case that you find something damaged after accepting delivery you must inform us within 5 days of receipt. It is required that you keep the original package for inspection purposes or other circumstances. Please note we reserve the right to request digital images be taken of any items that are reported as damaged. Digital images are required by the manufacturer and Best Priced Furniture in order to provide proof of the damage to the freight carrier. Your cooperation and understanding is appreciated as digital images are critical to being able to promptly resolve damage issues. Our customer service representatives will do everything possible to resolve your situation as quickly as possible however please allow up to 48 hours of processing time or more if necessary as we are working with the manufacturer and freight carrier.

What should I do if the products are defective?

Although our products are carefully checked by the factory there are very rare cases in which a defect may occur. Please contact Best Priced Furniture or the manufacturer directly for assistance with defective products. All of products are covered by the manufacturer's warranty policy. Please note that it is up to each manufacturer as to how they want to resolve a defective issue. We reserve the right to request digital images of any items that are reported as defective. Digital images are required by the manufacturer and Best Priced Furniture in order to evaluate and proof the defect. Your cooperation and understanding is appreciated as digital images are critical to being able to promptly resolve defect issues. Our customer service representatives will do everything possible to resolve your situation as quickly as possible however please allow up to 48 hours of processing time or more as we are working with the manufacturer.


Other

What about assembly?

Some of our furniture is assembled while some items will be quick and easy to assemble. We try to provide assembly time estimates but these are only estimates and assembly varies from person to person and their skill and experience level. Best Priced Furniture is not responsible for the accuracy of assembly time or assembly problems. If you need assistance with assembly please contact the manufacturers directly. If you need additional help please contact our customer service department at customerservice@bestpricedfurniture.com

What is your warranty policy?

All of our furniture and products are covered under each manufacturer's warranty. Best Priced Furniture.com strives to carry the highest quality furniture that will rarely require the usage of the manufacturer's warranty. For specific warranty information please contact our customer service representatives at customerservice@bestpricedfurniture.com. Please note that products are not intended for commercial use unless otherwise notated. Products shipping outside the continental U.S.A. are not covered by the manufacturer's warranty.

How are pricing errors handled?

Despite the best efforts of Best Priced Furniture.com, Inc., a small number of items may be incorrectly priced. Best Priced Furniture at its sole discretion may refuse to honor orders in which a pricing error occurred.

How can I set up a corporate account?

Please send your request to set up a corporate account to sales@bestpricedfurniture.com Our corporate sales department will contact you and process your request.

Do you offer large quantity discounts?

Yes, for large quantities of items we are pleased to provide you with special pricing. Please email your request to sales@bestpricedfurniture.com with the item numbers and quantities that you are interested in purchasing or call 1-800-618-2218. Our sales department will provide you with a quotation.

Ordering Info

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Our site is connected to a secure VeriSign payment server that is encrypted with SSL technology. Your information is safe. However, if you prefer, you may provide your credit card information over the phone (1-800-618-2218) or by FAX (310-891-0312).

Can I order by fax or over the phone?

Yes, you may place an order by calling Toll Free 1-800-618-2218. You may fax your order to 1-310-694-9121

What types of payments do you accept?

We accept MasterCard, Visa and Discover card. Money orders and cashier's checks are accepted by mail. We are sorry but we do not accept personal checks.

How much is shipping?

Free Shipping is offered to customers located in the continental U.S. Please note that in some cases there may be a surcharge due to difficult delivery circumstances such as shipments to islands, or rural areas.

What shipping methods are available?

Depending upon the weight of your items we will select carriers such as UPS, FEDEX, DHL or common truck carriers.


If the items are bulky or heavy and being delivered by a common truck carrier please make certain that you arrange help to offload and carry the items into your residence or building. In some cases the driver may bring items to the doorstep but they are not required to. UPS, FEDEX and DHL should deliver to your doorstep.


Please note that we use a variety of delivery services depending upon the item and other factors. Please review the definition of the following services.


Curbside Delivery - this means that your items will be delivered by truck to the curbside at your driveway and it is your responsibility to take the items off the truck and bring them into your residence or business.

White Glove Service - there are different levels of white glove service which are defined as follows:

1. Bronze - 2 man delivery to a garage or first dry area (first floor only). No unpacking and no assembly.

2. Silver - 2 man delivery and inside placement, maximum 2 flight of stairs. No unpacking and no assembly.

3. Gold - 2 man delivery, inside placement, maximum 2 flights of stairs, unpacking, debris removal, set-up limited to 15 minutes (no usage of tools).

4. Platinum - 2 man delivery, inside placement, maximum 2 flights of stairs, unpacking, debris removal, light assembly limited to 30 minutes.

Please notify us if you have special restrictions such as low hanging trees, power lines, or other barriers that may require the usage of certain size trucks. You may be liable for additional delivery charges if there are unusual circumstances and special restrictions.


If you need special delivery services or clarification please contact our customer service department at 1-800-618-2218 or customerservice@bestpricedfurniture.com

Do you ship outside the continental United States?

We are sorry but we only ship to the continental United States. We do not ship to Hawaii or Alaska.

Do you backorder items?

Yes, if the item you ordered is expected to be in stock within (1) one month we will process your order. In most cases your order should arrive within one to three weeks. In the case that we expect the item to be out of stock longer than one month we will notify you to confirm that you still want the item(s). Please note that we have over 10,000 items on our site and we do our best to constantly update the availability however the website availability is not dynamically generated "real-time" inventory.

May I change the shipping address after I placed the order?

If your order has not left the shipping dock or been placed into a container then it is usually possible to change the shipping address. If your order is in transit then we will try to change the shipping address but you may be charged additional fees as imposed by UPS, FedEx and other carriers that may be handling your shipment. Please note that we will evaluate requests for address changes in order to eliminate potential fraudulent transactions.

What happens if I miss my delivery appointment with the carrier?

If you agree to an appointment delivery time with the carrier and are not there upon delivery you may be charged a fee for redelivery. Redelivery fees are expensive, typically starting costing $75 or more. Please do not miss your appointment.

I ordered multiple items but they did not arrive together.

In some cases the carrier, such as UPS, may have cartons separated in transit, and the delivery will occur the day after. Another reason why items my not arrive together is if you ordered from more than 1 manufacturer. We ship directly from the warehouses of the manufacturers and therefore items are likely to arrive at different times.

How are delivery dates estimated?

Delivery dates are estimated based on many factors. Your location in regards to the point from which we are shipping from influences the delivery time. We ship from warehouses all over the U.S. depending upon the manufacturer and your location. Orders are carefully packaged and prepared for shipment and in some cases for large shipments this may take a few days. Freight carriers do their best to deliver "on-time" but in some cases circumstances are beyond their control such as weather related incidents of snow or floods that cause delays. The bottom line is that we do our best to delivery orders as quickly to you as possible and the majority of customers receive their orders within 2 weeks however delivery estimates are not guaranteed.

Do you charge sales tax?

We do not charge sales tax unless your order is shipped to California.

Do you ship COD?

We do not offer COD shipments.

When do you charge my credit card?

Your credit card will be charged within 24-72 hours after orders have been placed.